Service Level Agreement
A. I acknowledge that:
1. I have applied for an investment account after understanding the nature and scope of services provided by Best Money Investment Advisors Private Limited “Bestmoney” and Budwisefunds Capital Advisors Private Limited “Budwisefunds”.
2. This document is a legal contract between Budwisefunds, Bestmoney and I in relation to the services. Clicking on the “I accept” checkbox is the legal equivalent of signing this Agreement. I refers to the “User/Viewers” of this website.
4. My identity on the Services is authenticated by the use of my unique email address and password (collectively, “Login Credentials”). Budwisefunds will consider my investment instructions authenticated by my login credentials to have originated from me.
5. I have the right to transact directly with the AMC even in respect of the investments made through Budwisefunds. I have this right even after the termination of this Agreement.
I hereby give my consent to Budwisefunds/Bestmoney to contact me on issues relating to setup, operation and management of my investment account and to perform the following actions pursuant to my investment instructions:
1. To communicate with AMCs and other authorized service providers on my behalf for financial or non-financial transactions executed under this Agreement.
2. To verify my Aadhaar number and name against the Central Data Repositories like Unique Identification Authority of India (UIDAI), CDSL ventures limited (CVL) etc. My biometrics will not be stored or shared.
3. To share my information with KRAs, AMCs, Registrar’s and Budwisefund’s service partners for validation, to comply with legal and regulatory requirements and for the purpose of fulfilling its obligations under this agreement.
4. To seek investment advisory services from Best money investment advisers private limited.
C. Under this Agreement, Budwisefund’s will:
1. Publish details of brokerage to be received from mutual fund houses.
2. Verify my information in accordance with the KYC guidelines issued by SEBI from time to time.
3. Facilitate transactions of mutual fund units by transmitting the investor’s money and instructions to the relevant AMC via our transaction partner, BSE StARMF .
4. Record your phone calls and emails with our employees for legal compliance, security, employee training, and other lawful purposes.
D. Under this Agreement, my obligations are to:
1. Provide accurate information and supporting documents to Budwisefund’s for the creation and maintenance of my investment services account.
2. Ensure that the money I intend to invest is from my own bank account, earned from legal sources, and is remitted through approved banking channels.
3. Keep my Login Credentials safe and secure. I will change my login credentials at a short intervals. I will inform budwisefund’s at email@example.com of any actual/suspected unauthorised use of my login credentials.
4. Make an informed decision of investment by reading the Offer Documents of the mutual fund schemes at their respective websites.
5. Seek independent financial planning, legal, accounting, tax or other professional advice before investing or withdrawing.
E. I further acknowledge and agree to the following:
1. My instructions will be processed/forward to asset management company subject to the cut off times as prescribed by Budwisefunds’s/BSEStar MF (our transaction partner). AMCs are not obliged to accept my application for subscription to units of their mutual fund schemes in part or in full.
2. My bank may charge me a fee for failing to maintain sufficient account balance or as a bouncing charges from my bank account. Budwisefunds neither levy those charges nor receive those charges.
3. In case, the user/viewer violates this agreement/local or international laws, Budwisefunds may at any time and at its sole discretion, terminate my investment account and/or prevent me from accessing the Services.
4. Budwisefunds may modify this service level agreement at any time without informing the user. The continued use of the Services will imply the USER’s acceptance of the changes.
F. I will not dispute and/or hold Budwisefunds/Bestmoney responsible for:
1. Any act that is not an obligation of Budwisefunds/Bestmoney.
2. Any disclosures made by Budwisefunds to any statutory bodies under the Indian/ international laws.
3. Any loss whether notional or otherwise, incurred because of:
A. Delays either at the Bank, Registrar and Transfer Agency or AMC.
B. Rejection of my instructions by the Bank, Registrar and Transfer Agency or AMC.
C. Processing of instructions authenticated by my Login Credentials.
D. Non-availability or non-accessibility of the website, mobile applications, electronic payment gateway, telephones or offices.
E. Any inaccuracy or typographical error on the Website or the mobile application or any written, E-mail & SMS communication. Budwisefunds specifically disclaims any liability for such inaccuracies or errors.
F. Investment advisory received from Best Money Investment Advisers Private Limited.
I agree to indemnify, defend and hold Budwisefunds and its authorized service providers harmless from and against any and all losses, including legal fees, arising out of or relating to your failure to provide:
1. True and accurate information or to update the information as required.
2. Timely instructions to change/ cancel your investments as per the time period and information provided by Budwisefunds.
3. Physical evidence of self-verified and scanned documents within 7 business days of request by Budwisefunds.
H. Limitation of Remedies
In no event,the budwisefunds or its authorized service partners or their respective officers, directors or employees be liable for any action performed or omitted to be performed or for any errors of judgment in relation to my investment account. Various features of the Services are offered or processed through authorized service providers. All authority granted to or limitations of liability of Budwisefunds shall include its representatives and those of its authorized service providers.
I. Governing laws
All disputes are subject to exclusive courts of New Delhi jurisdiction only.
J. Term and Termination
This Agreement is valid for a continuous period unless and until I terminate it by closing my investment account or Budwisefund’s closes my investment account for non-compliance with this Agreement or any applicable Indian/ international laws.
K. Effects of Termination
Budwisefunds will continue to securely maintain a record of my personal information and my financial transactions to fulfill regulatory obligations. Budwisefund’s will provide me details of the mutual fund schemes wherein I have invested and will fulfill my redemption/ transfer requests, if required.
L. SEBI Caution
Mutual Fund investments are subject to market risks, read all scheme-related documents carefully. I understand that the past results of a mutual fund are not a guarantee to its future performance.